1. Agreement to These Terms
By requesting a quote, making a booking, or allowing us to carry out cleaning services at your premises, you accept these Terms of Service. If you do not agree with any part of these terms, please do not engage our services. These terms apply to all quotations, bookings and services provided by Trueguard Cleaning Services Pty Ltd unless we agree in writing to alternative terms.
2. Who We Are
Trueguard Cleaning Services Pty Ltd (ABN 96 702 134 969) is a cleaning services provider operating in Perth, Western Australia. We offer residential and commercial cleaning, including regular house cleaning, deep cleans, end-of-lease cleaning, office cleaning and related services. You can contact us at ceo@trueguardcleaning.site.
3. Quotations and Pricing
3.1 Quotations
All quotations are provided in Australian dollars (AUD) and are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information you provide about the size, condition and requirements of the premises. If the actual condition or scope of work differs materially from the information provided, we may revise the quote before commencing work, and we will seek your approval before proceeding.
3.2 GST
Prices quoted are inclusive of GST where applicable, unless expressly stated otherwise.
3.3 Additional Charges
Additional charges may apply for services outside the agreed scope, excessive soiling, mould remediation beyond standard cleaning, pest issues, or work required at short notice. We will notify you of any additional charges before they are incurred where practicable.
4. Bookings, Access and Cancellation
4.1 Access
You are responsible for providing our team with safe and reasonable access to the premises at the agreed date and time. This may include keys, swipe cards, alarm codes or a responsible person on site. If we are unable to access the premises, a non-access fee may apply.
4.2 Cancellation and Rescheduling
We ask that you provide at least 24 hours' notice to cancel or reschedule a booking. Cancellations made with less than 24 hours' notice may attract a cancellation fee to cover allocated staff time and travel. Repeated missed appointments may result in termination of any recurring service arrangement.
4.3 Cancellation by Us
We may need to reschedule a booking due to circumstances beyond our reasonable control, such as illness, vehicle breakdown or severe weather. Where this occurs, we will contact you as soon as possible and offer an alternative time. If we cannot agree on a suitable alternative, any deposit paid will be refunded in full.
5. Payment Terms
5.1 Payment
Unless otherwise agreed in writing, payment is due on completion of the service. For recurring commercial clients, we may offer invoicing on agreed payment terms, typically 7 or 14 days from the invoice date.
5.2 Accepted Payment Methods
We accept bank transfer and other payment methods advised at the time of booking. Payment details will be provided on your invoice or booking confirmation.
5.3 Overdue Accounts
Invoices unpaid beyond the agreed terms may attract a late fee, and we may suspend further services until the outstanding amount is settled. We will always contact you first to discuss overdue amounts before taking any action.
6. Our Obligations and Service Standards
We are committed to providing cleaning services with due care and skill, performed by trained personnel using appropriate equipment and products. Our teams follow detailed checklists tailored to each service type. If you are not satisfied with any aspect of our work, please notify us within 48 hours of the service, and we will return to rectify any genuine issue at no additional charge.
7. Consumer Guarantees Under Australian Consumer Law
Nothing in these Terms of Service excludes, restricts or modifies any rights that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that services will be supplied with due care and skill, be reasonably fit for purpose, and be supplied within a reasonable time.
If you are a "consumer" under the Australian Consumer Law and our services fail to meet a consumer guarantee, you may be entitled to a remedy, which may include us re-supplying the services or compensating you. Nothing in these terms limits or excludes those rights.
8. Liability and Indemnity
To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from our services, except where such liability cannot be excluded by law. Our total liability for any claim relating to our services is limited, where permitted by the Australian Consumer Law, to the cost of re-supplying the affected services.
You agree to indemnify us against claims arising from your breach of these terms, your failure to disclose hazards at the premises, or your misuse of the premises. We maintain appropriate insurance for the services we provide; details of our current policies are available on request.
We are not liable for damage to items that are inherently fragile, structurally unsound, or that could not reasonably be cleaned with standard methods, where such vulnerability was not disclosed to us before the service.
9. Your Responsibilities
- Provide accurate information about the premises, including size, layout, condition and any hazards.
- Secure or remove valuable, fragile or irreplaceable items before our team arrives.
- Ensure pets are secured for their safety and the safety of our team.
- Disclose any known hazards, including mould, structural damage, biohazards or pest infestations.
- Ensure the premises are safe for our team to work in, including adequate lighting and working power where required.
10. Subcontractors and Personnel
We may engage vetted subcontractors to deliver services on our behalf. All personnel working at your premises act under our supervision and in accordance with these terms. The engagement of any subcontractor does not affect your rights under these terms or the Australian Consumer Law.
11. Termination of Services
For recurring services, either party may terminate the arrangement with 14 days' written notice. We may terminate or suspend services immediately if you fail to pay overdue invoices, if the premises present unsafe conditions not disclosed to us, or if our team is subjected to abusive or unsafe conduct. Termination does not affect amounts payable for services already provided.
12. Privacy
We handle your personal information in accordance with our Privacy Policy. By engaging our services, you consent to the collection, use and disclosure of your information as described in that policy.
13. Force Majeure
We are not liable for failure or delay in performing our obligations where caused by events beyond our reasonable control, including natural disasters, government restrictions, utility failures, or other emergency events. Where possible, we will notify you promptly and reschedule affected services.
14. Amendments to These Terms
We may update these Terms of Service from time to time. The current version will always be published on this page with the date of last revision. Material changes affecting ongoing service arrangements will be communicated to you in advance.
15. Governing Law
These Terms of Service are governed by the laws of Western Australia, and the parties submit to the jurisdiction of the courts of Western Australia.
16. Contact Us
If you have questions about these Terms of Service, wish to raise a concern, or would like to exercise your rights under the Australian Consumer Law, please contact us:
- Business: Trueguard Cleaning Services Pty Ltd (ABN 96 702 134 969)
- Email: ceo@trueguardcleaning.site
- Website: trueguardcleaning.site
- Location: Perth, WA, Australia